If you experience an issue with internet access, YouFibre offers an app called Eero which you can use to diagnose the fault and find out whether it is in the router or whether it is a local issue they are working on.

It also allows you to reset the router if necessary.

When you carried out your induction, you were instructed to contact us so we can add you as an Administrator to eero internet.

Please use the app and if you have to contact support they will also asks you for additional information.